Return Policy

1. Nature of Our Services

Fenno Publishers provides custom, creative professional services including ghostwriting, editing, design, illustration, publishing, and marketing. Because our services involve significant time, expertise, and custom creative work tailored specifically to each client, our refund policy reflects the nature of these deliverables.

All sales are considered final once work has commenced. However, we are committed to your satisfaction and will work diligently to resolve any concerns through revisions before a refund is considered.

2. Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• Work has not yet commenced and you cancel within 48 hours of placing your order — a full refund of the deposit will be issued
• We fail to deliver the agreed-upon service within the stated timeline without prior notice or agreement — a partial refund may be issued
• The delivered work fundamentally does not match the agreed project brief after all revision rounds have been exhausted
• A duplicate payment was made in error — a full refund of the duplicate charge will be processed immediately

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

• Work has commenced and the client changes their mind about the project
• The client has approved a milestone or deliverable and later requests changes outside the original scope
• Delays caused by the client's failure to provide required materials, feedback, or approvals
• Dissatisfaction based on subjective preferences after unlimited revisions have been offered and completed
• Services that have been fully delivered and accepted by the client
• Third-party costs such as ISBN registration, distribution fees, or advertising spend

4. Revision-First Policy

Before any refund is considered, we require that the client allow us to address their concerns through our unlimited revision process. Our revision policy includes:

• Unlimited revision rounds within the agreed project scope at no additional cost
• A dedicated project manager to coordinate all feedback and revisions
• Clear communication at every stage to ensure alignment with your vision
• Escalation to a senior team member if standard revisions do not resolve the issue

We believe that most concerns can be resolved through open communication and our revision process. We encourage clients to reach out to us directly before submitting a formal refund request.

5. Refund Process

If a refund is approved, the following process applies:

• Submit a written refund request to info@fennopublishers.com with your project details and reason for the request
• Our team will review your request within 5 business days and respond with a decision
• Approved refunds will be processed within 7–10 business days to the original payment method
• Partial refunds may be issued based on the percentage of work completed at the time of the request

6. Disputes

If you are dissatisfied with our refund decision, you may escalate the matter by contacting our management team directly. We are committed to resolving all disputes fairly and professionally. In the event that a resolution cannot be reached, disputes shall be handled in accordance with the governing law outlined in our Terms of Service.