Summary: We collect only the information necessary to provide our services. We never sell your personal data to third parties. You have full control over your information at any time.
1. Information We Collect
We collect information you provide directly to us when you use our services, fill out forms, or communicate with our team. This may include:
- Full name, email address, and phone number when you submit a contact or quote form
- Project details and book descriptions you share with us during consultations
- Payment and billing information processed securely through third-party payment processors
- Communications you send us via email, phone, or our website forms
- Technical data such as IP address, browser type, and pages visited (collected automatically)
2. How We Use Your Information
We use the information we collect solely to provide, improve, and personalize our services. Specifically, we use your data to:
- Respond to your inquiries and deliver the services you request
- Process payments and manage your account or project
- Send project updates, invoices, and service-related communications
- Improve our website, services, and customer experience
- Comply with legal obligations and enforce our agreements
- Send promotional emails only if you have opted in — you may unsubscribe at any time
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:
- With trusted service providers who assist in operating our website and delivering services (e.g., payment processors, email platforms) — all bound by confidentiality agreements
- When required by law, court order, or governmental authority
- To protect the rights, property, or safety of Fenno Publishers, our clients, or the public
- In connection with a business merger, acquisition, or sale of assets — you will be notified in advance
4. Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Types of cookies we use:
- Essential cookies — required for the website to function properly
- Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics)
- Marketing cookies — used to deliver relevant advertisements (only with your consent)
5. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access — request a copy of the personal data we hold about you
- Right to rectification — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your personal data ("right to be forgotten")
- Right to restrict processing — request that we limit how we use your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing of your data for marketing purposes
To exercise any of these rights, please contact us at info@fennopublishers.com.
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include SSL encryption, secure servers, and restricted access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it promptly.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.
